Delivery Policy
At Kuttykart, we are committed to providing you with fresh and delicious meals delivered right to your doorstep. Our Delivery Policy outlines the terms and conditions for food delivery, including available delivery areas, fees, and expected timeframes. By placing an order through our online food service, you agree to the terms stated below.
1. Delivery Areas
We currently offer delivery to the following
Last Updated: 25.11.2025
At KuttyKart, we ensure your orders are shipped quickly, safely, and transparently. This Shipping Policy explains how items are dispatched, transported, and delivered across our service areas.
KuttyKart provides hyperlocal shipping within designated service zones.
Coverage depends on:
• Vendor location
• Delivery partner availability
• Customer address accuracy
We update service areas regularly to improve coverage.
Our platform is designed for instant local delivery, so most items are shipped and delivered within minutes.
Shipping time depends on:
• Order type (food, groceries, medicines, parcels)
• Distance
• Vendor preparation time
Estimated arrival time will be shown before checkout.
Shipping fees vary based on:
• Distance
• Delivery demand
• Order type
All shipping charges are displayed clearly before order confirmation. No hidden fees.
Once an order is placed:
• Vendor receives the order
• Items are packed
• A delivery partner is assigned
• The order is shipped immediately
For parcel services, the sender must ensure safe packaging.
We do not ship:
• Hazardous or illegal items
• Highly fragile items without proper packaging
• Items restricted by law (certain medicines, chemicals, etc.)
• Overweight or oversized parcels exceeding our limits
Delivery partners may reject items that violate guidelines.
Shipping may be delayed due to:
• Traffic or weather
• Peak order load
• Vendor unavailability
• Incorrect customer address
• Technical issues
If a significant delay occurs, users will be notified through the app.
Medicines may require:
• Valid prescription (if applicable)
• Age verification
KuttyKart complies with all medical delivery regulations.
Shipping may fail if:
• Customer is unreachable
• Address is incorrect
• Delivery environment is unsafe
In such cases, refunds depend on item type (refer to Refund Policy).
For parcel deliveries:
• Customers must pack items securely
• KuttyKart is not liable for damages due to poor packaging
• Delivery partner will verify parcel details before pickup
For shipping-related questions or support:
Email: [email protected]
Phone: +919944258687
areas:
Primary Delivery Zone: Nangavalli, Jalakandapuram, Tharamangalam, Vanavasi, Karikkapatti, Selavadi, Chettimankurichi, Iruppali, Savuriyur, Adaiyur, Chettimankurichi, Samudram, Chinanur, Karattupatti, Periyasoragai, Tholasampatti]
Extended Delivery Zone: Delivery to areas beyond our primary zone may be available for an additional fee or extended delivery time. Contact us to check availability. We are continuously expanding our delivery zones, so please check back frequently or contact our team if your location isn’t listed.
2. Delivery Times
We aim to deliver your order as quickly as possible, while ensuring the highest quality of food. Delivery times may vary based on location, traffic, and order volume. Below are our estimated delivery timeframes: Standard Delivery: [e.g., 30-45 minutes] from the time your order is confirmed. Peak Hours (e.g., weekends, holidays): Please allow additional time during busy periods. We will provide an estimated delivery time when your order is confirmed, but actual delivery times may vary due to unforeseen circumstances (e.g., weather conditions, traffic delays).
3. Delivery Fees
Delivery fees are based on the distance from our restaurant to your location: Within Primary Delivery Zone: [Insert standard delivery fee or “free delivery” if applicable] Extended Delivery Zone: Additional fee of [insert fee amount] for locations outside our primary delivery zone. Minimum Order Requirement: A minimum order of [insert amount] is required for delivery. Orders below this amount may be subject to an additional fee.
4. Delivery Process
4.1. Placing an Order
Orders can be placed through our website or mobile app. You will receive a confirmation email or SMS with the details of your order and estimated delivery time. Please ensure that the delivery address and contact information provided is accurate and complete. Incorrect or incomplete information may result in delays or failed deliveries.
4.2. Delivery Method
Our food is delivered by either our in-house delivery team or third-party delivery partners. All deliveries are handled with care to ensure your food arrives in optimal condition.
4.3. Contactless Delivery
For your safety and convenience, we offer contactless delivery. Simply select this option at checkout, and our delivery driver will leave the order at your doorstep and notify you by text or phone call when it has arrived.
5. Delivery Issues
5.1. Delayed Deliveries While we strive to deliver your order within the estimated timeframe, there may be delays due to traffic, weather, or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.
5.2. Missed Deliveries If the driver is unable to reach you (e.g., no answer at the door, wrong contact number), they will attempt to contact you via phone. After 30 minutes of no response, the driver will return the order to the restaurant. In such cases, the customer may need to pick up the order or pay an additional delivery fee for re-delivery.
5.3. Incorrect or Missing Items If you receive an incorrect or incomplete order, please contact us immediately at +919876543210 or [email protected]. We will arrange for the missing items to be delivered or offer a refund/credit, depending on the situation.
6. Delivery During Adverse Weather Conditions
In cases of severe weather or other hazardous conditions, deliveries may be delayed or temporarily unavailable. Your safety and the safety of our delivery team are our top priorities. If deliveries are suspended, we will notify customers and provide an estimated time when delivery services will resume.
7. Pickup Option
If you are located outside our delivery zones or prefer to collect your order in person, we offer a pickup option: Pickup Time: Orders will be ready for pickup within 45minutes of confirmation. Location: jalakandapuram. Please have your order confirmation number ready when you arrive for pickup.
8. Third-PartyDelivery Platforms
If you choose to order through a third-party delivery platform (e.g., UberEats, DoorDash, GrubHub), please note that their delivery policies, including fees and timeframes, may differ from ours. We recommend reviewing their terms and contacting them directly for any delivery-related concerns.
9. Contact Us
If you have any questions or concerns about your delivery, please reach out to us at:
For refund-related queries, reach us at:
Email: [email protected]
Phone: +919876543210
Address: PV2J+XF8 Jalagai, Nangavalli Rd, Jalakandapuram, Tamil Nadu 636501, India
